Last Updated: June 24, 2025
Luka Dental Care ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you visit our website, www.luka.dental (the "Website"). We adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA) where applicable.
1. Collection of Personal Information
We collect personal information from you in the following ways:
- Contact Forms: When you use our contact form to request an appointment or make an inquiry, we collect information such as your name, email address, phone number, and any other details you choose to provide in your message.
- Email Communications: If you contact us via email, we collect your email address and the content of your message.
- Automatically Collected Information (Google Analytics): We use Google Analytics, a third-party web analytics service, to collect information about your use of our Website. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. Google Analytics uses cookies and similar technologies to collect this data. This information is used to analyze website traffic, understand user behavior, and improve our Website's performance and user experience. Google Analytics data is anonymized and aggregated, and we do not use it to identify individual users. For more information on Google Analytics' privacy practices, please refer to Google's Privacy Policy.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and appointment requests.
- To communicate with you regarding our services.
- To improve our Website and services based on user feedback and analytics. To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We do not share, sell, rent, or otherwise disclose your personal information collected through the Website to third parties, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website or conducting our business (e.g., website hosting, analytics services). These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Note: Personal health information collected in-person at our office is subject to strict confidentiality and privacy protocols under PHIPA and is not connected to the data collected through this Website.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely dispose of it.
5. Security of Personal Information
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Under PIPEDA and PHIPA, you have certain rights regarding your personal information. These rights may include:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request corrections to any inaccuracies in your personal information.
- Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
To exercise any of these rights, please contact our Privacy Officer at the contact information provided below.
7. Children's Privacy
Our Website is not targeted at users under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us for Privacy Concerns
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a request regarding your personal information, please contact our Privacy Officer:
Privacy Officer: Luka Dental Care Email: info@luka.dental
